- Under general circumstances, customer can return unopened and unused purchased product(s) ordered via online
within 7 days upon product(s) arrival. Customer is liable to related transportation costs.
<Certain items are not subjected to return. Please contact our staff for details>
- If product(s) are broken or wrongly sent upon arrival, please contact us within 7 days and send us related product(s)
information and photos. - Customer(s) is reliable to the loss and damage if customer authorises product(s) to be sent to the property management
office or leave at the front door. - Product(s) could not be returned under the reason of owners' or pets' preferences nor favour matters. - Petsco has the right to refuse any unreasonable product exchange/ return claims. - Products could not be refunded. - Please contact us for detailed product(s) return arrangement. - Petsco reserved all final rights.